Customer Service

 1. Processing of Orders

• Orders received before 2 p.m. will be dispatched the same day provided payment has been received or arrangements have been made
• As a general rule orders will be sent to you by courier; in exceptional cases NZ Post is used.
• For orders exceeding a total of $ 300 the freight charges to the North and South Island of New Zealand are paid by us.
• For deliveries to rural addresses (R.D.) please add $ 4.50
• Freight for Solar Kits to rural addresses is excluded and has to be discussed with us.

2. Repair Service

• Depending on the product, the warranty is valid for either one or two years
• Please send all items that require repair to the following address:

Artex Ltd
P.O. Box 249
15 Ruataniwha Street
Waipukurau

• All repairs are carried out free of charge the same day that the product arrives. They will be returned the same day.
• For items covered under warranty, spare parts and freight charges to return the item are paid by us. For repairs outside warranty only spare parts and freight will be charged.
• We do not charge for labour!
• Quotations for repairs will be submitted on request free of charge